BEST PRICE GUARANTEEWhen booking with AirlinersDesk.com, we want you to be confident that you have found a great deal.
That’s why, if you see a lower price (including taxes and fees) for the same flight itinerary offered and available for booking on a Major OTA Competitor’s site within twenty-four (24) hours of booking, we will match that lower price by refunding the difference in price, or if you prefer, we will cancel your booking with us for a full refund.
That’s our Price Match Promise (“BPG”).
Questions? Here are some answers:
What does “the same itinerary” mean?
The same itinerary means that each and every element of each offer matches; airline(s), flight number(s), itinerary, date(s), number of customers and seat type.
What does “offered and available for booking” mean?
It means that the itinerary you found is actually live on a Major OTA Competitor’s site and available to be booked by the general public at the time you contact us, as determined by our customer service representatives.
What is a “Major OTA Competitor”?
For purposes of the BPG, it means the U.S. English-language websites of Expedia.com, Orbitz.com, Priceline.com and Travelocity.com.
How do I notify you that I want to invoke the BPG?
To invoke the BPG, all you need to do is contact us at email@example.com with your CheapOair booking number and all of the key details of the lower priced itinerary (airline(s), flight(s), itinerary, date(s), number of customers and seat type), along with documentation such as the exact URL or screen shots that will enable our customer service representatives to verify that such itinerary satisfies the terms and conditions of the BPG. Customer service must be able to locate the lower fare from the information you provide; we reserve the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information. Once our representative has verified that the PMP applies, you will be given the choice to either keep your itinerary with a refund of the difference in total price, or cancel your booking with us for a full refund.
Are there exceptions that apply to the BPG?
The BPG does not apply to fares offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, or consolidator fares; or fares available only by using a coupon or other promotion not offered to the general public. Military, student, government, tour operator, bulk, vacation package or "Web Only" fares are excluded. The BPG does not apply to “opaque” tickets (where the airline booking details are unknown until after purchase) or tickets issued under a “bidding” or “auction” model. Fare errors are also excluded.
PRICE DROP ASSURANCE TERMS & CONDITIONS
Price Drop Assurance is an opt-in service in which you authorize us to look for additional savings on airline ticket(s) that you booked with us, which we then share with you in the form of a CheapOair gift card.
When you purchase the Price Drop Assurance service, we will search your exact itinerary (travel dates, airports, passengers, airlines & flights) for 24 hours after you book your ticket(s) to look for opportunities to realize additional savings on those ticket(s). If we identify an opportunity to realize additional savings, you authorize us to rebook your ticket(s) for the same exact itinerary that you already purchased. We will then share those savings with you in the form of a gift card good toward any future flight booking on CheapOair.com. We will also retain a portion of the savings as a rebooking fee for providing this service.
The Price Drop Assurance service is not a guarantee of savings. If we are unable to find meaningful additional savings on your exact itinerary (typically $30 or more), your original tickets will remain in place and we will be unable to offer you any additional value. Price Drop Assurance is not available for all itineraries or all airlines, but will only be offered when available.
Please be aware that If we reissue your tickets to realize additional savings as described above, you will receive a new confirmation email with new ticket number(s) for the new tickets that we have issued to you. We strongly recommend that if you sign up for the Price Drop Assurance service, you do not purchase any ancillary services, such as seats or prepaid bags, directly from the airline until after the 24-hour search period has ended. IF YOU HAVE PURCHASED ANY ANCILLARY SERVICES, SUCH AS SEATS OR PREPAID BAGS, DIRECTLY FROM THE AIRLINE IN THE INTERIM, YOU WILL NEED TO CALL THE AIRLINE AND REQUEST THAT THEY ASSOCIATE THOSE ITEMS WITH YOUR NEW TICKET NUMBER(S), RATHER THAN YOUR ORIGINAL ONE(S). Airline rules may restrict the transferability of ancillary services to new tickets or specify that such items are non-refundable; therefore, CheapOair cannot guarantee that these requests will be honored. Note that if you use a debit card for this service, depending upon your issuing bank it may take up to five to seven business days for you to regain access to the funds held for purchase of your original ticket.
NOTE THAT THE ORIGINAL FARE MAY BE ELIGIBLE FOR A FULL REFUND IF REQUESTED WITHIN 24-HOURS OF BOOKING. OTHER FARES MAY BE REFUNDABLE PURSUANT TO THE ORIGINAL FARE RULES. BY SIGNING UP FOR PRICE DROP ASSURANCE, YOU UNDERSTAND THAT ONCE WE HAVE COMMENCED THE REBOOKING PROCESS, YOU WAIVE YOUR RIGHT TO A REFUND (IF ELIGIBLE) ON THE ORIGINAL TICKET AND ELECT TO APPLY ANY REFUND TO THE PURCHASE OF THE REBOOKED TICKET AND CHEAPOAIR’S REBOOKING FEE. THE REBOOKED TICKET(S) WILL BE ELIGIBLE FOR A REFUND TO THE SAME EXTENT AS THE ORIGINAL TICKET(S), AND WILL BE SUBJECT TO THE AIRLINE’S RULES AND RESTRICTIONS, AS WELL AS AirlinersDesk’S TERMS AND CONDITIONS.